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Management Training

Motivate – Lead Through Change – Achieve Goals

Management Training for Lasting Leadership Success


Leadership means communicating company values clearly and achieving goals together with the team. Effective communication, an employee-centred leadership style and the ability to actively shape change are decisive factors.


Our management training shows leaders how to live values authentically, recognise potential and purposefully strengthen motivation and engagement. Participants learn to guide change with confidence, create clarity and sustainably inspire their team.


The management training conveys practice-oriented methods for communication, conflict resolution, decision-making and strategic thinking as core competencies for long-term leadership success.



Benefits of Management Training

  • Greater confidence in demanding situations and conflicts
  • Effectively accompany and implement change
  • Development of a solution-oriented, cooperative leadership style
  • Higher motivation and willingness to perform within the team
  • Purposefully develop staff and relieve workload through delegation
  • More free capacity for strategically important tasks
  • Building a motivating, performance-enhancing work environment
  • Greater confidence and persuasiveness in presentations
  • Clearer communication and stronger impact internally and externally
  • Constructive handling of resistance and difficult conversations
  • Effective time and priority management
  • Promoting team dynamics, collaboration and leadership competencies
  • Strengthening change management capabilities

Management Training – Main Process Modules

(defined in detail in collaboration with you)

Demanding and Developing

  • Questioning techniques for leading and motivating employees
  • Delegation, employee motivation
  • Management by Objectives (MBO)
  • Making concrete agreements
  • Motivation vs. manipulation
  • The 7 factors of success

Time Management

  • Mastering work sessions efficiently
  • Distinguishing between important and urgent
  • Burnout

Values and Vision

  • Realignment conversation – motivating employees to make corrections and changes
  • Vision, mission, values and principles – guiding direction towards success

The Development Appraisal and Disciplinary Conversation

  • Acknowledging the past and continuing to develop
  • Motivating employees to make corrections and changes

Communication

  • Proactive upward communication – making an impact upwards
  • Presenting professionally and convincingly to groups and individuals
  • Living a feedback culture – giving efficient feedback
  • How we present ourselves externally – elevator pitch

Decisions & Change

  • Initiating and implementing change
  • Decision-making and clear communication
  • Admitting mistakes, setting goals and winning employees over for tasks
  • Recognising and correctly interpreting the emotional phases of a change process
  • Accompanying and correctly coaching employees

Objection Handling and Conflict Resolution

  • Engaging and achieving an amicable win-win solution
  • Confidence and security when dealing with objections and conflicts
  • Conflict management – conducting mediation conversations
  • Cooperative saying "no"

Team Management

  • Team players – recognising and utilising the different roles of employees
  • Communication channels – quantity and quality
  • The 4 stages of evolution in team building
  • Team evaluation

Negotiation

  • Conducting negotiations – technique and tactics
  • Group negotiation
  • The 3 basic behavioural patterns of people
  • Negotiation matrix

General

  • Coaching grid – the 2 dimensions of success
  • Key factors of interpersonal communication
  • Questioning techniques to identify needs and defuse sensitive issues
  • Active listening as a sign of respect for the other person
  • Causes of stress
  • Gung Ho – management philosophy and technique
  • Handling objections and difficult situations
  • Iceberg theory – a small detail can determine success or failure
  • Living balanced quality
  • Maslow's pyramid – why and how do people react?
  • Preparation – 95% of success

The CONSENSIS Management Training is a practice-oriented, in-house leadership training for managers in Switzerland. Since 2009, trainer René Surber has conveyed proven methods for staff management, change management, communication and conflict resolution – tailored, in-house and nationwide. Price: from CHF 1300. Conducted in Zurich, Berne, Basel, Winterthur, Lucerne, St. Gallen and throughout Switzerland.


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Current and previous collaborations

Amag, UniversitätsSpital Zürich, StWZ Energie, Testex, Wenger & Vieli, HSG, SwissRe, FIFA Museum, Fairmed, Zürich Versicherung, Stadtwerk Winterthur, MichaelPage, Migros, V-Zug, Amnesty International, Feinheit, ACS, atupri, Mepha, Die Post, CKW, UBS, Netstream, Sanitas, Samsung, Lindy, Micro, Hirslanden Kliniken, Mepha, KPMG, Schweizer Paraplegiker Stiftung, Stadt Bern, Akzo Nobel, Avadis, Nestlé and many other valued companies.



What Participants Say

★★★★★
The management training significantly strengthened my leadership skills. Practice-oriented, directly applicable and conducted very professionally.

Martin K. — AMAG

★★★★★
René Surber brings genuine practical experience. The training has sustainably transformed our leadership team and significantly improved collaboration.

Sandra B. — Zürich Versicherung

★★★★★
Very practice-oriented methods that can be applied immediately in day-to-day leadership. The training significantly improved my communication with the team.

Thomas W. — Migros



We offer management training wherever you are – in Switzerland's major cities, e.g.: Management Training Zurich | Management Training Berne | Management Training Basel. Wherever your needs matter.
Of course we also conduct in-house management training and management coaching.



We look forward to hearing from you. Contact

FAQ on Management Training


What is management training? (Switzerland)

A management training in Switzerland is a structured continuing education programme for leaders. It conveys practice-oriented methods and tools to lead teams effectively, make decisions confidently and implement corporate goals in a targeted way.


Management training in Switzerland is characterised by four core features:


1. Practical Transfer
What is learned is applied directly in everyday working life – no pure theory, but immediately usable tools for day-to-day leadership.


2. Personal Development
Self-reflection, feedback and a clearly defined understanding of leadership form the foundation of sustainable development in Swiss companies.


3. Intercultural Understanding
In multilingual and internationally connected Switzerland, cultural sensitivity in management is a decisive success factor.


4. Results Orientation
Clear goals, measurable results and a consistent implementation culture characterise Swiss management training.


Management training in Switzerland is aimed at team leaders, middle management and board members who want to sustainably strengthen their leadership qualities.


What are the 6 leadership tools? (2026)

The six most important leadership tools in modern Swiss management (as of 2026) are goal agreement, employee appraisal, delegation, monitoring and feedback, coaching and mentoring, and team development.


1. Goal Agreement
Jointly developed, measurable goals create commitment and clear orientation for all involved. In Switzerland, SMART goals are firmly established in many companies.


2. Employee Appraisal
The regular, structured dialogue between manager and employee serves feedback, development and motivation – a core element of Swiss management training.


3. Delegation
Tasks and responsibility are consciously transferred. Good delegation strengthens personal responsibility and relieves the manager.


4. Monitoring and Feedback
Performance is measured objectively and communicated constructively. Feedback is not criticism, but a development tool.


5. Coaching and Mentoring
Individual development of employees through targeted support, guidance and sharing of experience.


6. Team Development
Collaboration and group dynamics are actively shaped. Strong teams do not emerge by themselves – they need care, clarity and regular reflection.


What are examples of management training?

Management training comes in many forms: leadership training for beginners, conflict management training, communication training, change management training, strategic management seminar, agile leadership and emotional intelligence in management. Here are the most common formats in Switzerland:


1. Leadership Training for Beginners
Fundamentals of staff management: role, attitude, communication and first steps as a leader.


2. Conflict Management Training
Recognising tensions early, addressing them and resolving them constructively – an indispensable topic in Swiss management training.


3. Communication Training for Leaders
Clear, appreciative and effective language in day-to-day leadership.


4. Change Management Training
Managing change processes with confidence, understanding resistance and guiding teams through uncertainty.


5. Strategic Management Seminar
Developing, analysing and implementing long-term corporate strategies – particularly relevant for senior management in Switzerland.


6. Agile Leadership
Methods such as Scrum, OKR and Design Thinking for managers working in dynamic environments.


7. Emotional Intelligence in Management
Self-awareness, empathy and social competence as the basis for effective leadership.


What are the four management activities?

The classic management model distinguishes four core activities that are taught in management training in Switzerland as the basic framework of every leadership role: planning, organising, leading and controlling.


1. Planning
Setting goals, developing strategies, planning resources and anticipating possible risks. Good planning is the prerequisite for effective action.


2. Organising
Distributing tasks, creating structures and coordinating processes. Clear organisation prevents duplication of work and misunderstandings in the team.


3. Leading
Motivating people, communicating clearly and making decisions – even in difficult situations. Leadership is personality in action.


4. Controlling
Measuring progress, identifying deviations and correcting them in time. Controlling does not mean mistrust, but responsibility for the result.


What are the 3 pillars of leadership? (2006 – Switzerland)

The three pillars of leadership are personality (I), relationship (We) and task (It). The three-pillar model was disseminated from 2006 in the Swiss management context as an orientation framework for modern leaders.


1st Pillar: Personality (I)
Self-leadership, personal values, inner attitude and role model function. Those who want to lead others must first know and be able to lead themselves.


2nd Pillar: Relationship (We)
Communication, trust and team dynamics. Leadership only succeeds through genuine, resilient relationships – particularly important in the Swiss working environment with its consensus-oriented culture.


3rd Pillar: Task (It)
Goals, structures and measurable results. Task orientation ensures that leadership does not remain abstract but brings concrete benefit.


All three pillars are interdependent. If one falls away, leadership loses its effectiveness. Management training in Switzerland works specifically on all three dimensions.


What are the 7 leadership styles?

Management training distinguishes seven leadership styles: authoritarian, cooperative, laissez-faire, situational, transformational, transactional leadership style and servant leadership. Each style has its justification depending on the situation and the maturity of the team.


1. Authoritarian Leadership Style
The manager decides alone, gives clear instructions and expects implementation. Effective in crises or with inexperienced teams, but demotivating in the long term.


2. Cooperative Leadership Style
Employees are involved in decisions. Promotes motivation, personal responsibility and creativity – particularly valued in Switzerland.


3. Laissez-faire Leadership Style
Great autonomy for employees, minimal intervention by the manager. Only works with very experienced, motivated teams.


4. Situational Leadership Style
The style is flexibly adapted to the respective situation and person. Considered particularly demanding and effective.


5. Transformational Leadership Style
Inspiration and motivation through a convincingly lived vision. The manager changes the mindset and attitude of employees.


6. Transactional Leadership Style
Clear exchange principle: performance for reward. Transparent expectations and consequences take centre stage.


7. Servant Leadership
The manager sees themselves as a servant to the team. The needs of employees take priority – an approach that is gaining increasing importance in Swiss management training.


What are management techniques?

Management techniques are systematic methods that managers use in a targeted way in their day-to-day work. The most important techniques in Swiss management training are MbO, MbE, MbD, the PDCA cycle, SMART goals and timeboxing.


1. MbO – Management by Objectives
Leading through goal agreement: employees receive clear, measurable goals and bear responsibility for achieving them.


2. MbE – Management by Exception
The manager only intervenes in the case of relevant deviations. Routine runs independently – this saves time and promotes personal responsibility.


3. MbD – Management by Delegation
Tasks are consistently transferred. The manager retains the overview without getting lost in detailed work.


4. PDCA Cycle
Plan – Do – Check – Act: a continuous improvement process that systematically increases quality and efficiency.


5. SMART Goals
Specific, Measurable, Attractive, Realistic, Time-bound – the basis of every effective goal agreement, also in Swiss management training.


6. Timeboxing
Clear time limits for tasks and meetings prevent getting sidetracked and increase the productivity of the entire team.


What are the pitfalls in leadership?

Even experienced managers repeatedly fall into the same traps. In management training – also in Switzerland – the following pitfalls are particularly frequently addressed:


1. Lack of Appreciation
Achievements are not recognised, commitment goes unnoticed. Employees who do not feel seen gradually lose their motivation.


2. Micro-Management
Too little trust and too much control. Those who monitor every step signal mistrust and prevent personal responsibility.


3. Unclear Communication
Expectations are not clearly formulated. What the manager means and what employees understand often diverge.


4. Lack of Consistency
Agreements are not kept, rules do not apply to everyone. This undermines the credibility of the manager.


5. Favouritism and Exclusion
Unfair treatment of individuals destroys team cohesion and jeopardises the working atmosphere.


6. Lack of Decisiveness
Problems are put off for too long. Those who do not decide leave the field to others – usually to the detriment of the team.


7. Ignoring Error Culture
Mistakes are punished instead of being used as learning opportunities. A culture of fear prevents innovation and honest feedback – a central topic in every management training in Switzerland.


What are the 5 Swiss management methods?

Switzerland has produced a distinctive management culture that is internationally recognised. The five most formative methods are: the St. Gallen Management Model, Swiss quality management, collegial leadership, the MVV approach and sustainable leadership according to Swiss CSR.


1. St. Gallen Management Model
The systemic management model of the University of St. Gallen is one of the most influential management approaches in the world. It views companies as complex, networked systems and promotes holistic thinking.


2. Swiss Quality Management (SQS)
Switzerland is known for its high quality standards. Swiss quality management according to ISO standards is a fixed component of management training in Swiss companies.


3. Collegial Leadership
Decentralised, participatory management without classic hierarchy. Decisions are made jointly – a model that corresponds to Swiss consensus thinking.


4. MVV Approach (Mission, Vision, Values)
Strategic corporate management based on clearly defined values. Swiss companies place great importance on ethical conduct and sustainability.


5. Sustainable Leadership according to Swiss CSR
Responsible management with social added value. Switzerland is considered a pioneer in the field of Corporate Social Responsibility – a topic that has a firm place in Swiss management training.


What does management training cost at CONSENSIS?

Management training at CONSENSIS starts at CHF 2400. The exact price depends on the scope of training, number of participants and individual tailoring. A non-binding offer can be requested directly from CONSENSIS.


Duration: 1–2 days (in-house, by arrangement)
Format: In-house, tailored, nationwide
Languages: German, English


The price includes preparation, delivery and follow-up of the training. As each training is individually tailored to your company and leadership challenges, please contact CONSENSIS for a customised offer.


Which companies have worked with CONSENSIS?

Since 2009, CONSENSIS has worked with numerous well-known Swiss and international companies. The reference list includes companies from insurance, healthcare, industry, trade and the public sector.


Selected reference clients:
AMAG, UniversitätsSpital Zürich, StWZ Energie, Testex, Wenger & Vieli, HSG, SwissRe, FIFA Museum, Fairmed, Zürich Versicherung, Stadtwerk Winterthur, MichaelPage, Migros, V-Zug, Amnesty International, Feinheit, ACS, atupri, Mepha, Die Post, CKW, UBS, Netstream, Sanitas, Samsung, Lindy, Micro, Hirslanden Kliniken, KPMG, Schweizer Paraplegiker Stiftung, Stadt Bern, Akzo Nobel, Avadis, Nestlé and many more.


The collaboration extends to in-house management training, leadership coaching and tailored continuing education programmes for managers at all hierarchy levels.


Last updated: | CONSENSIS Training, Zurich